Safaricom Home Fibre Packages for 2025

Looking for reliable home internet? Check out our comprehensive review of Safaricom Home Fibre packages, featuring detailed pricing, speeds, and features to help you choose the best option.

Introduction

In today’s connected world, a fast and reliable internet connection is no longer a luxury but a necessity. Whether you’re working from home, streaming your favorite shows, gaming, or attending online classes, the need for consistent and high-speed internet is more pressing than ever. Safaricom Home Fibre has established itself as a leading provider of home internet in Kenya, offering a variety of packages to cater to different needs and budgets.

This review covers everything you need to know about Safaricom Home Fibre, from pricing and internet speeds to features and user feedback. Whether you’re considering a new home internet solution or thinking of upgrading your current package, this comprehensive guide will help you make an informed decision.

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Safaricom Home Fibre Packages Overview

Safaricom Home Fibre offers four main packages, each designed to meet specific user needs. Whether you’re a light internet user who only needs to check emails and browse social media or a heavy user who streams HD videos and plays online games, Safaricom has a package for you. Below is a table summarizing the key details of each package:

Package Name	Price (KES)	Speed (Mbps)	Best For	Devices Supported
Bronze	3,399	Up to 8	Light browsing, emails, social media	1-3 devices
Silver	5,999	Up to 20	HD streaming, online meetings	3-5 devices
Gold	8,499	Up to 40	Heavy usage, online gaming	5-10 devices
Platinum	12,999	Up to 100	4K streaming, smart homes	10+ devices

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Detailed Review of Safaricom Home Fibre Packages

1. Bronze Package

The Bronze package is the most affordable option from Safaricom Home Fibre, ideal for light internet users. With speeds of up to 8 Mbps, this package is perfect for those who primarily use the internet for browsing, checking emails, and accessing social media. It’s a great choice for small households or individuals who don’t require high-speed internet for streaming or downloading large files.

• Price: KES 3,399 per month
• Speed: Up to 8 Mbps
• Best For: Browsing, emails, social media
• Devices Supported: 1-3 devices

2. Silver Package

The Silver package offers a significant speed boost compared to the Bronze package, making it suitable for households with moderate internet needs. With speeds of up to 20 Mbps, this package supports HD streaming, online meetings, and general internet usage for multiple users.

• Price: KES 5,999 per month
• Speed: Up to 20 Mbps
• Best For: HD streaming, online meetings, light downloading
• Devices Supported: 3-5 devices

3. Gold Package

The Gold package is ideal for heavy internet users who need a reliable connection for activities such as online gaming, video conferencing, and streaming in HD or 4K. With speeds of up to 40 Mbps, it can support multiple devices without a noticeable drop in performance.

• Price: KES 8,499 per month
• Speed: Up to 40 Mbps
• Best For: Heavy usage, online gaming, multiple devices
• Devices Supported: 5-10 devices

4. Platinum Package

The Platinum package is Safaricom’s top-tier offering, designed for homes with extensive internet needs. Whether it’s 4K streaming, heavy downloading, or running multiple smart devices, the Platinum package provides speeds of up to 100 Mbps, ensuring a seamless experience.

• Price: KES 12,999 per month
• Speed: Up to 100 Mbps
• Best For: 4K streaming, smart homes, large households
• Devices Supported: 10+ devices

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Key Features of Safaricom Home Fibre Packages

1. Unlimited Data

Safaricom Home Fibre packages come with unlimited data, which means no data caps or additional charges for heavy usage. This is particularly advantageous for households with multiple users or those who consume a lot of bandwidth through streaming, gaming, or downloading large files.

2. Fibre-Optic Technology

All Safaricom Home Fibre packages use fibre-optic technology, which is known for providing stable and high-speed internet. Unlike traditional broadband connections, fibre optics are less susceptible to external interference, ensuring consistent performance even during peak hours.

3. Affordable Pricing

Safaricom Home Fibre offers competitive pricing across its packages, making high-speed internet accessible to a wide range of users. The Bronze package, for instance, is priced affordably for light users, while the higher-tier packages offer value for money for those with greater demands.

4. 24/7 Customer Support

Safaricom is renowned for its robust customer support. With 24/7 availability, customers can quickly get assistance for any issues, whether it’s connectivity problems, billing inquiries, or upgrading their package. This level of support ensures minimal downtime and a positive customer experience.

5. No Installation Fees

Safaricom often runs promotions where the installation fee is waived, reducing the initial cost for new customers. Even without a promotion, the installation process is straightforward, with Safaricom handling all the technical aspects.

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Additional Features

1. Free Wi-Fi Router Each Safaricom Home Fibre subscription includes a complimentary Wi-Fi router. This router supports wireless connectivity throughout your home, allowing multiple devices to connect seamlessly without the need for additional hardware.
2. Easy Package Upgrades As your internet needs grow, Safaricom makes it easy to upgrade your package. Whether you need more speed or better performance for additional devices, you can switch to a higher-tier package with minimal hassle.
3. Parental Controls The Wi-Fi routers provided by Safaricom come with built-in parental controls. This feature allows you to manage and restrict access to certain websites or content, ensuring a safe browsing environment for younger users in your household.
4. Guest Network Safaricom’s routers also support guest networks, enabling you to create a separate Wi-Fi network for visitors. This keeps your main network secure while offering connectivity to guests without compromising your internet speed or data.
5. Safaricom Home App The Safaricom Home app allows users to manage their internet subscription, monitor data usage, pay bills, and even troubleshoot issues directly from their smartphones. This convenience makes managing your home internet easier than ever.

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User Feedback and Reviews

Safaricom Home Fibre generally receives positive feedback from its users across Kenya. The Bronze package is particularly popular among users who appreciate its affordability and reliable performance for basic needs. The higher-tier packages, such as Silver, Gold, and Platinum, are favored by users who require higher speeds for streaming, gaming, and other bandwidth-intensive activities.

However, some users have reported occasional downtimes, particularly during peak hours or scheduled maintenance periods. While these disruptions are relatively rare, they can be inconvenient for users who rely on a constant connection. Safaricom’s customer service is often praised for its responsiveness, although there are instances where users have experienced delays in resolving issues.

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Final Verdict

Safaricom Home Fibre is an excellent choice for anyone in Kenya looking for reliable and high-speed home internet. With a variety of packages to choose from, Safaricom caters to different needs, from light browsing to extensive online activities like gaming and 4K streaming. The unlimited data, competitive pricing, and robust customer support further enhance the value proposition of these packages.

If you’re considering upgrading your home internet or switching providers, Safaricom Home Fibre offers a compelling mix of affordability, speed, and reliability. The flexibility to upgrade packages as your needs evolve makes it a versatile choice for both small households and large families.

Pros:

• Wide range of packages suitable for different needs
• Unlimited data across all packages
• Reliable fibre-optic connection
• Affordable pricing with occasional promotions
• Free Wi-Fi router and 24/7 customer support

Cons:

• Occasional downtimes during peak hours or maintenance
• Customer service delays during busy periods

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FAQs on Safaricom Home Fibre Packages

1. What are the installation requirements for Safaricom Home Fibre? Safaricom handles the entire installation process, including setting up the fibre connection and configuring the Wi-Fi router. The process usually takes a few hours, depending on your location and infrastructure.
2. Can I pause or suspend my Safaricom Home Fibre service? Yes, Safaricom allows customers to pause their service temporarily if needed. This feature is particularly useful if you plan to be away from home for an extended period.
3. What happens if I exceed my data usage on Safaricom Home Fibre? Safaricom Home Fibre packages come with unlimited data, so there are no data caps or overage charges regardless of your usage.
4. How do I upgrade my Safaricom Home Fibre package?
   Upgrading your package is easy. You can do it through the Safaricom Home app, by visiting a Safaricom shop, or by contacting Safaricom customer service directly. The upgrade typically takes effect within a few hours.
5. Is Safaricom Home Fibre available nationwide?
   Safaricom Home Fibre is available in most major towns and cities across Kenya, with coverage expanding regularly. However, availability may vary depending on your specific location. You can check availability by visiting the Safaricom website or contacting their customer service.

Related: Safaricom 5G Router

Where to Buy

To subscribe to any of the Safaricom Home Fibre packages, you can visit the Safaricom website or any Safaricom retail shop near you. You can also use the Safaricom Home app to manage your subscription and access additional services.