How to Apply for a Smart Driving License in Kenya

Discover how to apply for a smart driving license in Kenya — step-by-step guidance, requirements, NTSA portal info, and helpful tips for a smooth process.

Summary

This article provides a detailed guide on how to apply for a smart driving license in Kenya, outlining each step involved, from NTSA portal registration to biometric data capture. Whether you’re upgrading from the old red book license or applying for the first time, this guide ensures you’re well-prepared for the transition to the digital era of Kenyan road use.

Introduction

In recent years, Kenya has made major strides toward digitizing government services, and one of the most notable advancements in the transport sector is the introduction of the smart driving license by the National Transport and Safety Authority (NTSA). The smart driving license replaces the traditional red booklet with a tech-enabled card that enhances driver identification and law enforcement processes.

If you’re wondering how to apply for a smart driving license in Kenya, whether you’re a new driver or upgrading from the old system, this guide walks you through the entire application process, including requirements, registration, payments, and where to go for biometric capture.

What Is a Smart Driving License?

A smart driving license in Kenya is a tech-enhanced card embedded with a chip that stores the driver’s biometric data, driving history, and traffic offenses. Similar in size and look to a bank card, it’s part of the NTSA’s efforts to promote road safety and efficiency in traffic law enforcement.

Key Benefits:

• Tamper-proof and secure

• Contains driver history and violation records

• Convenient and modern design

• Enables digital tracking of traffic offenses

• Easy integration with other NTSA systems

Requirements to Apply for a Smart Driving License in Kenya

Before you begin the application process, make sure you have the following:

✅ Mandatory Documents:

• National ID or Alien ID (for foreigners)

• KRA PIN

• Original driving license (if upgrading)

• Passport photo (digital format if uploading online)

✅ Additional Requirements:

• Registered NTSA TIMS (Transport Integrated Management System) account

• Valid phone number and email address

• KES 3,050 application fee payable via mobile money (MPESA)

Step-by-Step Guide: How to Apply for a Smart Driving License in Kenya

Follow these steps carefully to complete the process smoothly:

1. Register on the NTSA TIMS Portal

Visit the official NTSA TIMS portal at https://tims.ntsa.go.ke

How to Register:

• Click on “Register an Account”

• Choose “Individual” for personal use or “Institution” if applying for someone else

• Enter your ID Serial Number, Mother’s Maiden Name, and KRA PIN

• Create a password and confirm your contact details

If you’re already registered, simply log in using your credentials.

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2. Log In and Navigate to the License Section

After logging in:

• Select “Driving License” from the menu

• Click on “Apply for Smart DL”

• A form will appear displaying your driving license class and information

3. Make Payment

You’ll be prompted to pay KES 3,050.

How to Pay:

• Choose your preferred payment method (MPESA is the most common)

• You’ll receive a Paybill number and Account ID

• Complete the payment through your MPESA menu:

  • Paybill: 206206

  • Account Number: your generated NTSA reference number

Once payment is confirmed, your status will change to “Pending Appointment.”

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4. Book Biometric Capture Appointment

After payment:

• Proceed to “Book Appointment”

• Choose the nearest NTSA center (e.g., Nairobi Upper Hill, Mombasa, Nakuru, Kisumu, Thika)

• Select a date and time for biometric data capture

You’ll receive a confirmation SMS and email with your booking details.

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5. Visit NTSA Office for Biometric Capture

On your appointment date:

• Carry your National ID and the original driver’s license

• Arrive at least 15 minutes early

At the NTSA Office:

• Your biometric data (photo, fingerprints, and signature) will be captured

• Officers may verify your driving classes and ID

The entire process takes about 30–45 minutes.

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6. Wait for Notification and License Collection

Processing takes approximately 5–10 working days. You will receive:

• An SMS when the license is ready

• Instructions on where to collect it

Your new smart driving license will be valid for 3 years from the date of issue.

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NTSA Locations for Biometric Capture

Common centers include:

• Nairobi Upper Hill

• Mombasa NTSA Office

• Kisumu

• Thika

• Nakuru

• Kericho

Availability may vary, so book early to secure your slot.

User Experiences and Testimonials

Here’s a snapshot of what users are saying about the smart DL application:

Pros:

• Fast and convenient booking process

• Biometric centers are efficient

• License card is durable and professional

Cons:

• NTSA portal may experience downtimes

• Long queues in busy centers like Nairobi

User Tip: Booking early morning slots helps avoid long wait times.

Common Issues and How to Solve Them

Problem: “Account Already Exists” on TIMS

Solution: Use the “Forgot Password” option or contact NTSA support.

Problem: Payment Not Reflected

Solution: Wait 30 minutes and refresh. If unresolved, email NTSA with proof of payment.

Problem: Missed Appointment

Solution: Log in and rebook for the next available slot.

FAQs: Applying for a Smart Driving License in Kenya

Q1: Can I apply for a smart DL if I lost my old license?

A: Yes, but you must first report the loss and apply for a replacement through NTSA before upgrading.

Q2: Is the smart DL mandatory?

A: Yes, NTSA is phasing out the old licenses. All drivers must eventually upgrade.

Q3: How long does the application process take?

A: From payment to collection, it takes around 7–10 working days.

Q4: Can I use a cyber café to apply?

A: Yes, but make sure they’re familiar with the NTSA TIMS system and privacy protocols.

Q5: What if I forget my NTSA login credentials?

A: Use the “Forgot Password” option on the portal or contact NTSA support at support@ntsa.go.ke.

Final Verdict

Applying for a smart driving license in Kenya is a straightforward but crucial step for modern-day drivers. With benefits such as digital traffic offense tracking and better integration with road safety systems, the smart DL is more than just a modern replacement — it’s a leap into safer, more accountable road use in Kenya.

For most applicants, the biggest challenge lies in NTSA portal access or scheduling biometric appointments. However, with the steps outlined above, you’ll be fully prepared to handle the process efficiently.