How to Activate Call Forwarding on Phone in Kenya

Learn how to activate call forwarding on phone in Kenya for Safaricom, Airtel, and Telkom users. Step-by-step guide for all networks and devices.

Summary

Call forwarding is a lifesaver when you’re unreachable or want someone else to handle your calls. In Kenya, major networks like Safaricom, Airtel, and Telkom offer easy ways to enable this feature. This guide breaks down the steps to activate call forwarding on phone in Kenya—covering Android, iPhone, and all major Kenyan carriers.

Introduction

Imagine missing an important job call or a family emergency just because your phone was off or out of reach. In a country where mobile communication is vital, especially in business and personal life, call forwarding becomes more than just a convenience—it’s a necessity.

Whether you’re traveling upcountry, switching SIM cards, or simply want to route your calls to another number, this article explains how to activate call forwarding on phone in Kenya, tailored for Safaricom, Airtel, and Telkom users.

What is Call Forwarding?

Call forwarding is a phone feature that automatically redirects incoming calls to another number. This could be another mobile, landline, or even a voicemail service. In Kenya, it’s widely used by professionals, entrepreneurs, and travelers who can’t afford to miss a call.

There are four main types of call forwarding:

1. Always Forward – All calls are forwarded automatically.

2. Forward When Busy – Calls go to another number if you’re already on a call.

3. Forward When Unanswered – Redirects calls after a set number of rings.

4. Forward When Unreachable – Forwards calls when your phone is off or out of coverage.

How to Activate Call Forwarding on Safaricom

Using USSD Codes

Safaricom allows you to activate call forwarding easily via USSD codes. Here’s how:

Example:
To forward all calls to 0722000000, dial:
**21*0722000000# and press call.

Deactivating Call Forwarding on Safaricom

To cancel all call forwarding settings:
##002# and press call.

How to Activate Call Forwarding on Airtel Kenya

Using USSD Codes

Airtel also uses standard GSM forwarding codes:

Example:
To forward when busy to 0733000000:
**67*0733000000#

Cancelling Forwarding on Airtel

Dial ##002# to remove all call forwarding settings.

How to Activate Call Forwarding on Telkom Kenya

Telkom users can follow similar GSM standard codes:

Note: Replace “destination_number” with your actual forwarding number, starting with the appropriate prefix (e.g., 077x or 071x).

To deactivate all:
Dial ##002#

How to Activate Call Forwarding on Android Phones

Most Android phones allow easy management of call forwarding:

1. Open Phone App

2. Tap the three-dot menu or go to Settings

3. Select Call Settings

4. Tap on Call Forwarding

5. Choose one of the four options

6. Enter the destination number and confirm

This method works regardless of your network provider, as long as your SIM supports call forwarding.

How to Activate Call Forwarding on iPhone (iOS)

For iPhones:

1. Go to Settings

2. Tap Phone

3. Select Call Forwarding

4. Toggle ON

5. Enter the number to forward your calls to

Note: iPhones generally only support “Always Forward” by default. For advanced options (e.g., forward when busy), use the USSD codes.

Performance and Usability

In Kenya, call forwarding is quick, reliable, and doesn’t require internet access. Most users experience instant activation. However, here are a few tips:

• Double-check the number you’re forwarding to. A typo means missed calls.

• Ensure the destination number is active to avoid call drops.

• Use shortcuts like saving USSD codes in your contacts.

Service Charges and Considerations

Here’s what you need to know:

Warranty and Support

While call forwarding itself doesn’t come with a “warranty,” each mobile provider in Kenya offers customer service for activation issues:

• Safaricom: Call 100 or visit any Safaricom shop

• Airtel: Call 100 or 0733 100 100

• Telkom: Dial 100 or visit your nearest Telkom shop

User Opinions and Testimonials

What Kenyan Users Say:

James, Nairobi (Safaricom User):
“I travel a lot for work. Forwarding to my assistant ensures I never miss business calls. Very convenient!”

Esther, Mombasa (Airtel User):
“It’s super easy. I just use the code when I know I’ll be in meetings.”

Pros:

• Works even without internet

• Easy setup using USSD codes

• Compatible with most devices

Cons:

• Some call forwarding setups incur charges

• Limited advanced features on older phones

Final Verdict

If you’re looking to activate call forwarding on phone in Kenya, the process is straightforward and highly beneficial. Whether you’re a business professional, student, or just need a backup plan while traveling, call forwarding ensures you’re always connected.

This service is ideal for:

• Professionals who delegate calls

• Frequent travelers

• Users with dual SIMs or multiple devices

Related: How to Save Your iPhone Battery in Kenya

FAQs on How to Activate Call Forwarding on Phone in Kenya

Q: Does activating call forwarding cost money in Kenya?
A: Sometimes. While activation is free, you may be charged for calls redirected to the destination number.

Q: Can I forward calls from Safaricom to Airtel or Telkom?
A: Yes, but charges may apply for cross-network forwarding.

Q: Will the caller know their call is being forwarded?
A: No, callers won’t be notified that the call was redirected.

Q: Can I forward SMS too?
A: No, traditional call forwarding only works for voice calls.

Q: Can I forward calls only during certain hours?
A: No, time-based forwarding isn’t supported natively. You’d need third-party apps for such functionality.